THE ORDERING PROCESS 

Once all of the details are set, you’ll receive a proof showing your artwork on a mockup of the item(s) you’re purchasing. Once you’ve approved the art you’ll see an order confirmation with all of the dates and charges.  

LET US DO THE WORK

You can call or text 612.388.0189 - we will do the searching and send you the specific product information you came to our website for.  

At Forward Promotions, you will find an abundant selection of high quality promotional products at affordable prices for your business, organization, or event. Whether you are here for appreciation gifts for employees, academic incentives for students, or awareness products for fundraising efforts, we are sure you will find countless items to meet your needs within budget.  

Our goal is to make things SIMPLE.

Call or text:  612-388-0189
Email:  info@forwardpromotions.net

FAQ's

What if I receive more or less than I ordered?
Typically in our industry you are charged for any ‘overruns’. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received. 

Can I cancel or change my order?
You can cancel at any time prior to the order going into production. At that point we can no longer accept a cancellation. If you need to change your order for any reason, please contact us – info@forwardpromotions.net and we’ll be happy to assist you. 

What are set up charges? 
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.  

If I reorder an item will I pay set-up charges again? 
Some items do require re-order setup charges. It varies from item to item 

Will I see a proof before my order goes into production? 
Yes! Unless it is an exact reorder, you always see a proof of your item which must be approved by you before we proceed! 

Do you charge sales tax?  
We collect all Minnesota sales taxes for goods and services purchased from us. If your organization is exempt, please supply us with your resale certificate. 

Can I see a sample? 
Yes! We’re happy to send you a sample of an item(s) you’re considering. With any order, they are FREE and yours to keep. 

Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We will charge you up front for samples but, these charges will be credited to your final invoice once your order has been placed. 

Can I order in quantities smaller or larger than those shown? 
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. Additional charges may apply for less than minimum orders 

If you need to order more than the quantities shown please contact us – info@forwardpromotions.net – as additional discounts are available. 

Use of Trademarks 
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. 

What if I’m unhappy with my order? 
If you’re unhappy with your order because the product is defective or ‘not as promised’ just contact us. We’ll take steps necessary to rectify the situation. 

PAYMENT INFO

What type of payments do you accept? 
We accept checks and all major credit cards. 

When do you charge my credit card? Do you require pre-payment? 
We charge your card once your order is ready to go into production.  That means after you have approved the artwork and all questions about the order have been answered. 

SHIPPING AND DELIVERY

How fast will I get my order? 
Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method and where the item is shipping from. If you need an item faster than the production time shown or if you have any questions contact us – there are usually other options available. 

Can I split my order and ship to multiple locations? 
Absolutely! Just let us know (you’ll get an e-mail from us shortly after you place your order!) and we’ll be happy to assist. 

Can I ship internationally? 
In most cases yes. It’s best to work with us on this as each case is a bit different. 

Can I ship on my own shipping account? 
Yes. Just let us know (you’ll get an e-mail from us shortly after you place your order!) and we’ll be happy to help.  

ARTWORK

What kind of artwork can I send?  
Don’t worry. Send us what you have. We will work with what you have to create exactly what you need. Simple typesetting is FREE. 

Don’t have art?  
Just tell us what you’re thinking of, and we’ll create it for you (additional fees will apply).   

Do you keep my art on file? 
Yes! We keep your artwork on file for 1 year to make reordering and using your art on other products simple and easy! 

Where do I send my artwork? 
You will have the option during your order to upload it or simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to art@forwardpromotions.net.

Can I specify a PMS color for my imprint? 
Yes! Keep in mind however, that in most cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. We will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process.

YOUR PRIVACY IS IMPORTANT TO US

ForwardPromotions.net is operated independently. Our mission is to provide you with promotional products and business services at fair prices, and to build trust that the personal information you provide on this site is secure and is not sold or released to any third parties. This privacy statement covers this website. Since our services often require contact and shipping information, photos and other personal information or possessions to be sent or uploaded to the site, we are committed to conducting fair practices. The personal information that you submit to us will not be used for any purposes other than the intended services listed on this site. 
 
Collection of Personal Information 
Personal information is data that can be used to locate you, contact you, or determine your specific identity.  Our website collects personal information from you in several ways: 
 
- When registering and/or requesting our service, we ask you for basic information, such as your name, email address, phone and other contact information. 
- When placing an order and/or subscribing to a service on forwardpromotions.net, we collect the appropriate billing information.

- We may ask you for voluntary personal information at other times, including but not limited to when we provide quotes, opinions and other information for our services. 
 
In addition to the collection of personal information, we may also automatically receive and record information in our server logs from your browser, including your geographical location, the type and version of your web browser, referral addresses, and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information. This information will not be not be associated with your personal information and is not used for any reason other than the recording or statistical information for this website. 
 
Disclosure of Personal Information and Files to Our Manufactures 
The products provided on ForwardPromotions.net are from personally selected, reputable promotional product suppliers, who manufacture and/or print on the actual products. We employ these companies to perform functions on our behalf, such as personalizing, fulfilling and shipping orders. During these times we cannot be held responsible for any misuse of your personal information. We will cease to do business with any supplier who, to our knowledge, have violated the use of our customer’s personal information. 

ForwardPromotions.net reserves the right to disclose the services that have been provided to you, to be used as examples and references on this website, blog and our Facebook fan page, unless you specifically request otherwise. 
 
Changes to this Privacy Policy 
From time to time, we may change its privacy policy. Any new policy will have prospective effect only, meaning it will not apply to information previously gathered without your express consent.

COMMON TERMS

4-color Process: a system where a color image is separated into 4 different color values by the use of filters and screens (usually done digitally). The result is a color separation of 4 images, that when transferred to printing plates and printed on a printing press with the colored inks cyan (blue), magenta (red), yellow and black, reproduces the original color image. These four colors can be combined to create thousands of colors. 

Bleeds: printers cannot print right to the edge of a paper sheet. To create that effect, the printer must use a sheet, which is larger than the document size. Then the printer prints beyond the edge of the document size (usually 1/8?), then cuts the paper down to the document size. 

Camera-ready: artwork that is black and white and has very clean, crisp lines that make it easy to scan and suitable for photographic reproduction. 

Colorfill: screen printing an image and then debossing it onto the vinyl's surface 

Debossing: depressing an image into a material's surface so that the image sits below the product surface 

Die-casting: injecting molten metal into the cavity of a carved die (a mold) 

Die-striking: producing emblems and other flat promotional products by striking a blank metal sheet with a hammer that holds the die 

Drop Shipment: an order shipped to more than one location will be charged a fee for each additional destination. 

Embossing: impressing an image in relief to achieve a raised surface 

Embroidery: stitching a design into fabric through the use of high-speed, computer-controlled sewing machines. Artwork must first be "digitized," which is the specialized process of converting two-dimensional artwork into stitches or thread. A particular format of art such as a jpeg, tif, eps, or bmp, cannot be converted into an embroidery tape. The digitizer must actually recreate the artwork using stitches. Then it programs the sewing machine to sew a specific design, in a specific color, with a specific type of stitch. This is the process known as digitizing. 

Engraving: cutting an image into metal, wood or glass by one of three methods--computerized engraving, hand tracing, or hand engraving. 

Etching: using a process in which an image is first covered with a protective coating that resists acid, then exposed, leaving bare metal and protected metal. The acid attacks only the exposed metal, leaving the image etched onto the surface. 

Hot Stamp: setting a design on a relief die, which is then heated and pressed onto the printing surface 

Imprint Area: the area on a product, with specific dimensions, in which the imprint is placed. 

Laser or Foil Stamp: applying metallic or colored foil imprints to vinyl, leather or paper surfaces 

Less than Minimum: the fee charged for ordering 50% fewer items than the quantity listed in the minimum or first column. This option is not always available on all products. 

Pad Printing: a recessed surface is covered with ink. The plate is wiped clean, leaving ink in the recessed areas. A silicone pad is then pressed against the plate, pulling the ink out of the recesses, and pressing it directly onto the product. 

Pantone Matching System (PMS): a book of standardized color in a fan format used to identify, match and communicate colors in order to produce accurate color matches in printing. Each color has a coded number indicating instructions for mixing inks to achieve that color. 

Paper proof: Impression of type or artwork on paper so the correctness and quality of the material to be printed can be checked. The least expensive is a regular black and white faxed paper proof. 

Personalization: imprinting an item with a person's name using one of several methods such as mechanical engraving, laser engraving, hot stamping, debossing, sublimation, or screen printing, to name a few. 

Pre-production Proof: an actual physical sample of the product itself produced and sent for approval before an order goes into production. 

Screen Printing: an image is transferred to the printed surface by ink, which is pressed through a stenciled screen and treated with a light-sensitive emulsion. Film positives are put in contact with the screens and exposed to light, hardening the emulsion not covered by film and leaving a soft area on the screen for the squeegee to press ink through. (Also called silk screening)